Looking for a little assistance? Our most frequently asked questions are right here, just click on any question below for instant help!

How do I pay for my order?
Are there any delivery charges or tax?
What about substitutions?
How do I contact you?
Can you deliver my order today?
How do I cancel my order?
What about orders going outside of the US?
Is the arrangement in the photo exactly what will be delivered?


How do I pay for my order?
We accept all major credit cards, including Visa, MasterCard, American Express and Discover. If you have an account with our shop, you may pay by entering your account number when ordering.

Are there any delivery charges or tax?
All orders are subject to a tax of 8.625%. Orders for delivery will be charged $9.95.

What about substitutions?
Not all flowers are available year-round. Some flowers are seasonal or only available regionally. When they are not available, the closest substitute will be used. Also some plants are only available during certain seasons or in certain regions. In such case, we will substitute the closest type of plant at an equal or higher value. Some containers may not be avaliable during holidays, and in such cases a similar container will be used. If you do not want any part of your order substituted as needed, please mention this when ordering.
The specific designs shown on this web site may not be available for outgoing wire orders. FTD & Teleflora items are designated and available in most areas. We will work to assure the order meets your expectations. And we'll back their delivery with our own 100% satisfaction guarantee. Naturally, prices will vary by florist.

How do I contact you?
You can email us anytime at comments@florist-flowers.net or call us from anywhere at 631-727-2967. You can also contact us via our online service, just click here. For questions regarding an order, please have your Netticket number available; you can email us at orders@florist-flowers.net or call us anytime toll free 631-727-2967.

Can you deliver my order today?
Yes! Just place you order by 2 pm based on the recipient's time zone for same day delivery. After 12 pm in the recipient's time zone your order will be delivered the following day.

How do I cancel my order?
To cancel your order, please call us at 631-727-2967 as soon as possible. Have your Netticket number available for us to facilitate your request quickly.

What about orders going outside of the US?
To place an order for delivery outside of the US, please call us at least 24 hours before your requested delivery date. There are special conditions and pricing that applies to international orders.

Is the arrangement in the photo exactly what will be delivered?
Each bloom is unique, therefore no two arrangements will be identical. The style, types of flowers, arrangement of the flowers and container will be the same or similar (see "What about substitutions?" above). The photos are provided as a guide for you and the designer of your arrangement.